This is the true story… of one international teacher… Trying to get back to Korea… So he can mold impressionable minds… Find out what happens… When he stops using his head… And continues flying Delta… It’s The Worst Airline in the Real World!!!
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So, I don’t know… maybe I had just taken stupid pills when I decided to book my flight with Delta back in April. Perhaps I was having a Memento moment and had completely forgotten what happened last time. Or perhaps I was stupid and believed what happened to me on my flight here last year could NEVER happen again.
Someone hit me with a sledge hammer next time I book with Delta!!!
It started off like a normal morning before a big trip. There’s that apprehension you forgot something (like the Kraft Chipotle Mayo) and the anticipation of getting the 14 hour flight over with. But what happened today changed my definition of normal.
For me, normal is apparently showing up to the airport at 10a to find that your initial 11a flight has been delayed (mechanical issues this year, not weather). Normal is also finding out that that delay will keep you from making your connection to Tokyo (is there a yearly echo in this room?). I’ve found normal includes being rebooked on the non-stop flight to Seoul out of Atlanta (I guess I’m destined to always go non-stop and never see Tokyo. Perhaps O-Ren and the Crazy 88s are waiting to kill me there…). However, I was also given the option to flight to Paris and then to Seoul, putting me in a day late. That might have been a little more fun.
But alas, no matter how you define normal… I’m the one that gets frelled!
I went to Chick-Fil-A (nothing makes problems go away like Chick-Fil-A!) and headed home for a few hours until my rescheduled 4p flight. When we checked the schedule at home, my flight was once again delayed to an indeterminate time. Long story short… arrived as they were making their final boarding call. Awesome… off to Atlanta.
The nice thing about Atlanta is that I get to chill with my best bud, Jack. As I now have a 5 1/2 hour layover until my 12:30a flight, we were able to meet up and grab a bite to eat.
Rewind…
Forgot to tell you about the call I made to Delta about fixing my problems. To begin with, the voucher I was going to use for the 3rd piece of luggage I packed did not cover baggage… only airfare. So I had to pay the $150 out of pocket (and the voucher expires on August 20th… thus lapsing before I can even use it). Secondly, when I booked my original flight to Tokyo, I was seated on the aisle, which is good because every other international flight has put me in the center seat… and I can’t sleep in a center seat! When they rebooked me on the Korean Air non-stop flight, I was booked… in a center seat. To top it all off, orientation for work starts at 8a. My original flight arrived the night before, giving me time to rest and refresh. Now my arrival is set for 4a and the bus to Uijongbu doesn’t arrive until 6a, putting me in town at 7a. Great… an hour to unload my bags and put on some deodorant.
***Update*** Just found that it’s only NEW teacher orientation today… but still!!!
I get on the phone and tell the Delta rep all these things, plus told him that this was the second year in a row this type of service has been afforded to me (Check July 30-31, 2009 entry for a memory refresher, if needed). He told me he couldn’t help me and transferred me to another department. I once again tell the whole story to another woman. She also can’t help me and puts me on hold whilst she talks to another department. Finally, she gets on and tells me there is nothing she can do but issue me a new voucher for my troubles… this time a $200 voucher. I have to wonder if I’d get $250 if I’m stupid enough to try this again next year. I told her, “Unfortunately that voucher is worthless to me because I’m never flying your airline again. Give me cash, upgrade my non-stop flight to Korea to first class or refund my extra baggage cost (I would have been happy if they did that), but don’t insult me with another voucher!!!” I was informed because it was not a Delta flight and rather their Skyteam partner’s, Korean Air, that upgrading would be impossible because Delta wouldn’t foot that bill and Korean Air wouldn’t accept Delta’s voucher. All they could do for me was give me a new voucher and that I was welcome to email corporate with my complaints.
Once the Korean Air counter opened, I went up to check my seat assignment and hopefully get it changed. I was informed that the flight was completely booked and they couldn’t get me out of the seat. Defeated, tired and angry, I got the direct number to Delta customer service. At 12a, I sat in a quiet section of the Atlanta terminal and let Delta have a piece of my mind and informed them that there is no chance of them ever getting my business again. All the guy could do was tell me he’s sorry for my troubles and have a good flight.
Over the loudspeaker, I hear the boarding call for my flight. As I step into line, my name is called and I walk over to the desk. Sensing my frustration and anger, the woman at the counter asked another gentleman if he’d be willing to switch seats with me. I thanked the two people and took my new boarding pass. This was more than Delta did to productively assist me.
So to Korean Airlines… I thank your counter reps for their assistance in a manner that was actually helpful.
To Delta… No wonder you’ve been named the worst airline in the United States. Two years in a row on the same flight plan you have given me the worst possible service with conflict resolution that’s of little consequence. My butt won’t be warming the seats of your airline ever again.
I have a $200 Delta voucher for sale. Anyone out there crazy enough to buy it?
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Fun Fact #762: Had it not been for the fact that his flight left at 12:30a on August 3rd, Brandon would have never set foot on the ground on that date as his flight arrived in Seoul on August 4th at 4a.





